We use cucm 9.1 here and I just changed the MOH the other day. These instructions may not be exactly for 8.6 but they should be close. The thing to remember is you should use restart and not reset when resetting the phones. I will mark it in the instructions where I am talking about resetting will kick everyone off of the phones even if they are in a call. Restarting will try to preserve the call and restart when the hang up.
Best if the file is a .wav file
Cisco Cucm 8.6 Free Download Rating: 7,2/10 6117 votes Cisco Unified Communications Manager (CUCM), formerly Cisco Unified CallManager and Cisco CallManager (CCM), is a software based platform sold. Cisco renamed the product to Unified Communications Manager. Jul 26, 2014 The Cisco Unified Communications Manager Version 8.6 has been retired and is no longer supported. End-of-Sale Date: 2014-07-26. End-of-Support Date: 2017-07-31. Cisco's End-of-Life Policy. You can view a listing of available Cisco Unified Communications Manager (CallManager) offerings that best meet your specific needs. If you want support. Solved: Hi, I have a customer running a cluster of five CUCM 8.6(2)SU1 servers on MCS7835-I3 hardware - see full details below: admin:show version active Active Master Version: 8.6.2.21900-5 Active Version Installed Software Options. Cisco Unified Serviceability Administration Guide 8.6 (1) This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability. It also describes how to activate, start, and stop feature and network services. Refer to this document online at.
Adding a audio file
Media resources | MOH Audio File Management
Upload file
Choose file. (Can be uploaded directly from the users PC that is logged into CUCM)
Adding the audio file to the audio source
Media resources | Music on Hold Audio Source
Select Add New
Select a MOH Audio Stream Number from the drop down
Select the Audio file within the MOH Audio Source File
Create a name for the file in the MOH Audio Source Name
Select save and the page should list the file status and should also populate the other audio files that are being used.
Adding the audio file to all phones
No packages eligible for install mac. Bulk Administration | Phones | Update Phones | Query
Find Phones where (device name) (begins with)sepclick find
Click next in the upper left hand corner
Cisco Cucm 8.6.2 Will
Go to drop downs for
User Hold MOH Audio Source
Network Hold MOH Audio Source
Select the audio file you want to use
Scroll to the bottom of the page
In the Job Information section ensure run later is selected
Select submit
Best to do want follows during a off hours.
Go to Bulk Administration | Job Scheduler
The job should be listed and under status it should be on hold.
When the time comes select the job then select (Activate Selected)
When the job says completed all of the phones need to be reset. May take a few minutes.
Go to Device | Phone
Find Phone where (device name) (begins with)sepclick find. (All phone names should start with sep. then followed by the mac address.)
Expand Rows per page to Max. (250)
Select all phones then select (Reset Selected) at the top of the page. (('Here is where you want to choose restart')).
Scroll to the bottom of the page and select page 2 and repeat.
Hope this helps.